Posts Tagged ‘Apple Store’

Smartphone reset, summer 2015 (part 3 of some)

September 2, 2015

By Matthew E. Milliken
Sept. 2, 2015

The Apple Store in Raleigh, N.C., is located in the Crabtree Valley Mall, a place I hadn’t visited in a few years. Getting there involved the usual nonsense: Driving, parking, walking.

I was a little taken aback when I got to the Apple Store: It was teeming with people. I made my way toward the back, where the technical support seems to be located in every Apple Store, and checked in with an employee.

About a minute later, a fellow whose name I don’t remember steered me to a table and began helping me. I mumbled something to the effect that that was fast, and the employee told me that I’d come in a bit of a lull.

“Really?” I asked*. I stammered something to the effect that there were a bunch of people. The guy just shrugged, seemingly unimpressed. I raised my eyebrows in surprise. If this was what the store was like when it wasn’t that busy, it must be an absolute madhouse when it was crowded.

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Back online: Minor laptop repairs completed!

November 17, 2014

By Matthew E. Milliken
Nov. 17, 2014

My computer’s back!

I purchased my 13-inch MacBook Pro in August 2009, and it’s been through a lot. It’s on its second optical drive and its second hard drive. There’s a dent on the right side of the case from when I dropped the computer once. (Fortunately, it was cradled by a protective case, else the damage might have been catastrophic.) There’s also a subtle crease on the machine’s bottom that I hadn’t even noticed until a few days ago, although this mark was presumably sustained weeks or months ago.

So when my laptop started acting up on my recent Las Vegas trip, I naturally assumed that it would never run again.

But I wasn’t eager to pony up money for a replacement, and I certainly couldn’t lay out any dough without getting a diagnosis for my ailing computer. It seemed pretty clear, based on a comparison of the symptoms that I was seeing to what I’d experienced after a computer mishap a few summers previously, that my hard drive was shot. I believed repairs would cost $200 or more, which probably wasn’t worth it — but again, I had to see.

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